Get the app

How can we help?

Guides for setup, backup, export, Fleet and your subscription, the questions people ask most, and how to reach a person on the team.

The four things people need most

Restore purchases

New phone, same store account? In the app: Settings → Subscription → Unlock with Pro, then Restore purchases at the bottom of the plan screen.

Subscription guide

Backup and restore

Settings → Backup. Export or import a full backup file on every plan; Pro adds automatic backup to your own Google Drive.

Free Pro

Backup guide

Delete my account and data

Settings → Danger zone → Delete all data. Two confirmations, then everything on the phone is erased, together with your Fleet account on the server if you have one. The subscription is not cancelled by this; stop it in the store.

Set-up guides

Each one follows the real screens in the app, in the order you see them.

Still stuck? A person on the team answers.

Vessly is built by a small team; the person who answers is the person who built it.

In the app: Settings → Help → Quick Help sends your message with the app version attached.

Support e-mail: support@vesslyapp.com
Response time: KARAR-BEKLİYOR

Contact form

What to include

Four things let us answer in one go instead of three:

  • Platform: iOS or Android, and the OS version.
  • Vessly version: shown at the very bottom of Settings.
  • Device model, for example Pixel 7 or iPhone 15.
  • A screenshot of the screen or the error message.

Common questions

How do the trial and cancellation work?

Paid plans start with a 14-day free trial. Cancel any time in your App Store or Google Play subscription settings; you keep access until the end of the period, and your data stays on your phone.

Do I need an account?

No. Install and start. An account is only needed for Fleet, where several people share boats and changes sync between phones.

Where do backups go?

A backup file you export goes wherever you save it. With Pro, automatic backups go to your own cloud account; Vessly does not keep a copy on its own servers.

How do I delete my data?

In the app go to Settings → Danger zone → Delete all data. After two confirmations it removes the data on your phone, your account and fleet memberships on the server and, if enabled, the Google Drive backup. Files you exported earlier are not touched, and a subscription is not cancelled by this — cancel it in the App Store or Google Play. See the privacy policy for details.

All questions

Is something down?

AI Mechanic and Fleet sync need our servers; everything else works offline. The status page shows whether those two are up.

Service status